{"id":26,"date":"2026-10-30T18:16:01","date_gmt":"2026-10-30T18:16:01","guid":{"rendered":"http:\/\/tampolla.com\/index.php\/2026\/10\/30\/agentic-ai-from-demo-to-production-in-insurance-and-microfinance-2\/"},"modified":"2026-11-04T17:44:38","modified_gmt":"2026-11-04T17:44:38","slug":"agentic-ai-from-demo-to-production-in-insurance-and-microfinance-2","status":"publish","type":"post","link":"https:\/\/tampolla.com\/index.php\/2026\/10\/30\/agentic-ai-from-demo-to-production-in-insurance-and-microfinance-2\/","title":{"rendered":"Agentic AI: from demo to production in insurance and microfinance"},"content":{"rendered":"<p>For the past two years, artificial intelligence demos have multiplied in the banks, microfinance institutions and insurance companies of Central Africa. Few of them reach production. The problem is almost never the technology. It comes down to three things: data, compliance and organisation.<\/p>\n<h2>From chatbot to agent<\/h2>\n<p>A chatbot answers questions. An AI agent carries out a task end to end: it reads a claim file, checks the documents, queries the management system, proposes a decision and records it. In insurance as in lending, that is where the return on investment lies.<\/p>\n<h2>Three conditions for going live<\/h2>\n<ul>\n<li><strong>Clean, accessible data.<\/strong> An agent is only as good as the systems it is connected to. The data master plan comes before the model.<\/li>\n<li><strong>Compliance built in from the start.<\/strong> In the CIMA zone as under COBAC supervision, every automated decision must be traceable, explainable and overseen by a human.<\/li>\n<li><strong>Trained teams.<\/strong> Business teams must know what the agent does, what it does not do, and when to take back control.<\/li>\n<\/ul>\n<h2>Two white papers and two certifications<\/h2>\n<p>With the consultancy ADVISORE, we have published two white papers, in French and English, on agentic AI in insurance (CIMA zone) and in banking and microfinance (COBAC). They come with two certifications for executives, compliance teams and technical teams.<\/p>\n<p>The white papers are available at <a href=\"https:\/\/advisoreng.com\/livres-blancs\">advisoreng.com\/livres-blancs<\/a>. To organise a training session in your institution, write to me at <a href=\"mailto:serge.destin@tampolla.com\">serge.destin@tampolla.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Few AI projects reach production. The three conditions for getting there in the CIMA zone and under COBAC supervision.<\/p>\n","protected":false},"author":1,"featured_media":70,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_wpscppro_dont_share_socialmedia":false,"_wpscppro_custom_social_share_image":0,"_facebook_share_type":"","_twitter_share_type":"","_linkedin_share_type":"","_pinterest_share_type":"","_linkedin_share_type_page":"","_instagram_share_type":"","_medium_share_type":"","_threads_share_type":"","_bluesky_share_type":"","_mastodon_share_type":"","_selected_social_profile":[],"_wpsp_enable_custom_social_template":false,"_wpsp_social_scheduling":{"enabled":false,"datetime":null,"platforms":[],"status":"template_only","dateOption":"","timeOption":"","customDays":"","customHours":"","customDate":"","customTime":"","schedulingType":""},"_wpsp_active_default_template":true},"categories":[4],"tags":[],"class_list":["post-26","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english"],"_links":{"self":[{"href":"https:\/\/tampolla.com\/index.php\/wp-json\/wp\/v2\/posts\/26","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tampolla.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tampolla.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tampolla.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tampolla.com\/index.php\/wp-json\/wp\/v2\/comments?post=26"}],"version-history":[{"count":1,"href":"https:\/\/tampolla.com\/index.php\/wp-json\/wp\/v2\/posts\/26\/revisions"}],"predecessor-version":[{"id":85,"href":"https:\/\/tampolla.com\/index.php\/wp-json\/wp\/v2\/posts\/26\/revisions\/85"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tampolla.com\/index.php\/wp-json\/wp\/v2\/media\/70"}],"wp:attachment":[{"href":"https:\/\/tampolla.com\/index.php\/wp-json\/wp\/v2\/media?parent=26"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tampolla.com\/index.php\/wp-json\/wp\/v2\/categories?post=26"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tampolla.com\/index.php\/wp-json\/wp\/v2\/tags?post=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}